DESIGNED BY RISHA FAQS
Where do you find your inspiration?
Echoing Coco Chanel's sentiment that "fashion is everywhere," I find inspiration all around me. With an open mind and keen eye for detail, I constantly seek out unique and innovative ideas to incorporate into my designs. By drawing inspiration from unexpected sources, I am able to infuse my work with boundless creativity.
What are your processing time frames?
Typically, I estimate a production time of around 5-7 business days for most projects, but it is important to note that this timeline may vary depending on the complexity of the task at hand. However, rest assured that I always strive to deliver ahead of schedule whenever possible, as client satisfaction is my top priority. By maintaining a well-organized workflow and staying adaptable to any unforeseen circumstances, I am able to consistently meet and exceed expectations in delivering high-quality results within the promised timeframe.
What are your shipping time frames?
Shipping times vary. Please note that sometimes the postal service runs into delays which unfortunately is out of my control once the package leaves my hands.
USA First class packages: 2-12 business days Canada First class packages: 10-15 business days International packages can take 2-4+ weeks to get delivered depending on the postal carrier and customs within your country. Customers are responsible for possible import taxes.
What do I do if I think my package is lost?
USPS can run into delays, a package is considered lost if it does not arrive within 30 days of an order being shipped. Please try and wait the 30 days, and if it still doesn’t arrive please contact me and I will do my best to look into it and help find a solution.
What do I do if my package was marked as delivered but I can’t find it?
USPS can sometimes mark packages as delivered prematurely, so what I recommend doing it: 1) Check around your house, near the mailbox, on the porch etc. 2) Ask other members of your household if maybe they brought it in 3) Check with neighbors, talk with your mailman to see where he left it 4) Most importantly, I highly recommend either going to or calling your local USPS and providing them with the tracking number and letting them know it says delivered but you are unable to find it. Their system has GPS coordinates in which they should be able to locate where they marked it as delivered.
I have a refund policy of 7 days.
You will have 7 days to contact me from when you received your order to let me know you'd like a refund. To be eligible for a refund, your items must be in the same condition in which they were sent, be unworn/unused, and be in the original packaging. You will also need a proof of purchase or order confirmation email. To let me know you'd like to start a return, please email me and once accepted, it can be sent back. Customers are responsible for return shipping labels. Please do not send me a return without first contacting me as it will not be accepted.